Brookhavell™ · Help Center

FAQ

Helpful information about our lighting products, orders, delivery, returns, and support.

Last updated: October 15, 2026

What does Brookhavell™ offer?

Brookhavell™ offers pendant lights, table lamps, and floor lamps selected for practical illumination and expressive interior styling.

Where can I find dimensions, materials, finishes, and compatibility details?

Please review the description and images on the relevant product page before ordering. Product-specific information may vary by design. Contact us if you need clarification about a listed item.

When will my order be processed?

After payment confirmation, orders are generally processed and dispatched within 7 business days.

How long does standard U.S. delivery take?

Standard U.S. delivery typically takes 10–15 business days after dispatch. Delivery estimates are not guarantees and may vary with carrier operations, destination, weather, holidays, or other circumstances outside our control.

How do I track an order?

When tracking information is available, we will provide it using the contact details entered at checkout. If you need help locating an update, email us with your order number.

What is the return window?

You may request a return within 30 calendar days after delivery, subject to the Return & Refund Policy. Please contact us before sending an item back so we can provide return instructions.

When are refunds completed?

Once a refund is approved, we typically complete refund processing within 5–10 business days. The time for funds to appear can also depend on your original payment provider.

How can I contact customer support?

Email service@brookhavell.com or call +86 19022381230. Support hours are 8:00 AM–10:00 PM daily.

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