Brookhavell™ · Delivery Information

Shipping Policy

How we process, dispatch, and support orders delivered to customers in the United States.

Last updated: October 15, 2026

Step 1

Order processing

After payment confirmation, orders are generally processed and dispatched within 7 business days.

Step 2

Standard delivery

Standard U.S. delivery typically takes 10–15 business days after dispatch.

Step 3

Tracking and support

When tracking is available, we provide it using the contact information entered at checkout.

Delivery estimates

Processing and transit times are estimates, not guaranteed delivery dates. They may be affected by carrier operations, destination, weather, peak seasons, holidays, customs or local delivery conditions, incomplete address information, or other circumstances outside our reasonable control.

Available delivery options and applicable charges, if any, are shown at checkout before you complete your purchase.

Address accuracy

Please carefully confirm the shipping address at checkout. Contact us as soon as possible if you notice an error. We will make reasonable efforts to assist before dispatch, but changes may not be possible once an order is in processing or with the carrier.

Delivery concerns

If a tracking update indicates delivery but you cannot locate the package, first check the delivery location and contact the carrier where appropriate. Then email us with your order number and the details of the issue so we can review the available information.