Brookhavell™ · Personal Information

Privacy Policy

How we may collect, use, share, and protect personal information when you visit or shop with us.

Last updated: October 15, 2026

Overview

This Privacy Policy describes how Dongguan Huayin Technology Co., Ltd., doing business as Brookhavell™ (“Brookhavell,” “we,” “us,” or “our”), may collect, use, disclose, retain, and protect personal information when you visit brookhavell.com, place an order, create or use an account, or contact us.

By using our website, you acknowledge the practices described in this policy, subject to applicable law.

Information we may collect

Contact and order details, such as name, email, phone number, shipping address, and order history.
Information you send to customer support, including photos or messages related to an order.
Device, browser, IP address, cookie, usage, and interaction information generated when you use our site.
Payment-related information handled through the checkout and payment methods you select; we do not request full card details by email or chat.

How we may use information

Process orders, provide delivery updates, and offer customer support.
Operate, secure, improve, and troubleshoot our website and services.
Detect fraud or misuse and comply with legal obligations.
Measure advertising performance, deliver or limit advertising where permitted, and understand site interactions.

Advertising technologies and AppLovin

We may work with advertising and measurement partners, including AppLovin, to support advertising, measure campaign performance, and understand interactions with our website. Depending on the technologies enabled, these partners may receive or process identifiers and event, device, browser, cookie, IP address, or interaction information for advertising and related purposes, as permitted by law and your choices.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

If we enable an AppLovin pixel, cookies, API, script, or similar integration on this website, we will use a visible cookie banner or comparable consent mechanism where required by applicable law. That mechanism is intended to identify the relevant technologies, present applicable choices, and respect those choices. You can also adjust browser settings to manage cookies; blocking cookies may affect certain site features.

How we may share information

We may share information with service providers that help operate our store, process payments, fulfill orders, provide shipping or support, host our site, prevent fraud, or provide advertising and analytics services. We may also disclose information when required by law or to protect rights, safety, and security.

Your choices and requests

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information, or opt out of certain marketing communications. To make a request, email service@brookhavell.com. We may need to verify your request before responding.

Retention, security, and updates

We retain information for as long as reasonably necessary for the purposes described in this policy, including order support, legal, tax, dispute-resolution, and security needs. No online transmission or storage method is completely secure; we use reasonable measures appropriate to our operations, but cannot guarantee absolute security.

We may update this policy from time to time. The “Last updated” date shows when it was most recently revised.

Contact: service@brookhavell.com · +86 19022381230
Dongguan Huayin Technology Co., Ltd.
Room 112, No. 364 Jinlang Middle Road, Dalang Town, Dongguan City, Guangdong Province

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