Brookhavell™ · Returns & Refunds

Return & Refund Policy

Our process for requesting a return, assessing an item, and completing approved refunds.

Last updated: October 15, 2026

30-day return window

You may request a return within 30 calendar days after your order is delivered. To begin, contact service@brookhavell.com with your order number, the item you wish to return, and the reason for your request. Please wait for return instructions before sending an item back.

Return condition

To be eligible, an item should be returned in its original condition with included components, packaging, and reasonable protection for transit. We may be unable to accept items that are returned damaged due to inadequate packaging, materially used beyond reasonable inspection, or missing included parts.

Damaged or incorrect items

If your item arrives damaged, defective, or incorrect, contact us promptly and include your order number and clear photos of the item, packaging, and shipping label where available. This helps us review the issue and provide next-step instructions.

Refund timing

Once a return is received and assessed, we will notify you of the outcome. If a refund is approved, we typically complete refund processing within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Original shipping charges, return shipping arrangements, and eligibility may depend on the reason for the return and the condition of the item. We will provide the applicable instructions when reviewing your request.

Non-returnable situations

To the extent permitted by applicable law, we may decline returns that are submitted after the return window, sent without prior instructions, materially damaged through misuse, incomplete, or otherwise not eligible under this policy. Nothing in this policy limits any non-waivable rights you may have under applicable law.

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