Privacy policy

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Last updated: October 15, 2026

Brookhavell™ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Brookhavell™ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, financial account numbers, transaction details, form of payment, payment confirmation, and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
Communications with us, including information you provide when submitting a customer support inquiry.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
Automatically through the Services, including from your device and through cookies and similar technologies.
From our service providers, including providers that enable technology or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use personal information to provide the Services, perform our contract with you, process payments, fulfill orders, remember your preferences, send account and order notifications, process purchases, returns, exchanges, and other transactions, manage accounts, arrange shipping, facilitate returns, and improve your shopping experience.
Marketing and Advertising. We may use personal information to send marketing and promotional communications and to display advertisements for products or services, subject to applicable law and your available choices.
Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure shopping experience, detect and investigate possible fraudulent or unlawful activity, and protect our Services.
Communicating with You. We use personal information to provide customer support, respond to inquiries, provide effective services, and maintain our business relationship with you.
Legal Reasons. We use personal information to comply with applicable law, respond to valid legal processes, enforce our policies, and protect our rights, users, and Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

Shopify, vendors, and other third parties that perform services on our behalf, including payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
Business and marketing partners that help us provide marketing services and advertising.
Third parties when you direct, request, or consent to the disclosure.
Our affiliates or other entities within our corporate group.
Parties involved in a business transaction, legal process, regulatory request, or action needed to protect our Services, rights, users, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be transmitted to and shared with Shopify and relevant third parties, including parties located in countries other than where you reside.

To learn more about how Shopify uses personal information and the rights available to you, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal .

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy policies, security practices, and other terms.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, availability, or reliability of third-party websites or services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that the information be deleted. We do not have actual knowledge that we sell or share personal information belonging to individuals under 16 years of age, as those terms are defined by applicable law.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information sent to us may not be secure while in transit. Please do not use unsecured communication channels to transmit sensitive or confidential information.

How long we retain personal information depends on several factors, including whether it is needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may apply only in certain circumstances:

Right to Access or Know. You may have the right to request access to personal information we hold about you.
Right to Delete. You may have the right to request deletion of personal information we maintain about you.
Right to Correct. You may have the right to request correction of inaccurate personal information.
Right of Portability. You may have the right to receive a copy of personal information we hold about you or request its transfer to a third party.
Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on your location, you may have the right to opt out of certain sales, sharing, or targeted advertising activities.
Managing Communication Preferences. You may unsubscribe from promotional emails using the unsubscribe option displayed in those emails. We may still send non-promotional communications concerning your account or orders.

You may exercise applicable rights by contacting us using the details below. We may need to verify your identity before processing a request, as permitted or required by applicable law.

We will not discriminate against you for exercising your privacy rights. Where permitted, you may designate an authorized agent to submit a request on your behalf. We may require proof of authorization and direct identity verification before accepting the request.

Complaints

If you have a complaint about how we process personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or submit a complaint to your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country where you live.

When required, international transfers may rely on recognized legal transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, equivalent UK contractual protections, or another transfer mechanism permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date, and provide notice where required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise an available privacy right, please contact us using the details below.